Frequently Asked Questions
Reliable Answers to Our Most Common Questions
Our company is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable housecleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.
Is your staff insured?
Yes, we are fully insured and background checked, so you’re in safe hands with Atlantic Property Cleaning.
How do I book a service?
You can book your cleaning 2 ways. Simply visit our Contact page and fill out the form with your info, or pick up the phone and call to discuss with one of our qualified appointment setters. In the event we can’t answer, just leave your name and phone number and we will get back to you by end of business that day.
What areas are you servicing?
We’re focusing on all of the Wilmington area, but we’re also taking appointments for the surrounding areas as well so we can focus on the areas more prone to rental properties.
How do I find your list of services?
You can visit our Services page where you find a detailed list of many of the services we provide. Our prices are always competitive. Just call to find out!
Will you provide cleaning supplies?
Yes, we provide our own eco-friendly cleaning supplies. If you prefer that our team use your own products, you can let us know when booking your job. We’ll try to accommodate every reasonable request.
Do I have to be present at the time of cleaning?
No, you don’t. But what we ask from you is that you provide instructions during our booking conference call, on how we will get access to your property. Doormen can usually hand keys to our staff and if you give us a copy of your key, we can simply use that for future appointments. You can also hide it in a safe place for us. If you have an alarm, please also provide instructions on how to disable/re-enable it.
Are you OK with pets?
Yes, our team is OK with pets as long as they’re friendly. On our booking call, you can let us know the name of your pets so we can make friends with them easily.
What are your hours of operation?
We’re open 6 days a week, Monday-Saturday. We’re starting the day at 8am and you can book the last cleaning starting at 5pm.
How long will my cleaning take?
Our detailed cleaning estimate is about 1 hour/bedroom. To move in/move out or after-construction cleanings we estimate an additional 30-60 minutes, depending on the size of your home. Additional services, such as inside fridge, oven etc. cleaning usually takes an extra 30 minutes.
What’s included in a detailed cleaning?
Detailed cleaning would cover your cleaning basics, including kitchen, bathrooms, bedrooms, living room, and study. For a completed checklist, please inquire about our complete list of services and pricing during the booking call.
Do you do move-in/out or after-construction cleaning?
Yes, we are specializing in move-in / move-out and after-construction clean up. We’re living in Wilmington after all where new condos/houses/apartments are coming to the market every day, it seems. This is a deeper cleaning than what your regular appointment would cover.
What type of payments do you accept?
We currently accept Cash, Check, Visa, MasterCard, American Express, and Discover.
Do you sell gift certificates?
Yes, we do. Just let us know the amount and who it is for and we will provide you or the recipient the gift certificate.
Can I cancel or reschedule an appointment?
Yes, you can easily cancel or reschedule your appointment 24 hours in advance. We charge a flat $50 fee if the appointment is canceled less than 24 hours notice. Additionally, we charge a $100 flat fee if for any reason the cleaners are denied access to the home.
Get in Touch. We’re Here to Help.
We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.